Refund policy

At Grammar, we take pride in the quality of our products and strive to ensure that our customers are happy with every purchase. If you are not completely satisfied with your order, we’re here to help.
1. Eligibility for Refunds
  • Refunds are only offered under the following conditions:
  • The item received is defective, damaged, or incorrect.
  • A return request is raised within 3 days of receiving the product.
  • The item is returned unused, in its original packaging, with all tags and accessories intact.
2. Non-Refundable Items
  • Customised or personalised items.
  • Items purchased on sale or with discount codes.
  • Products returned in used or damaged condition.
3. Refund Process
  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment within 7–10 business days.
  • Shipping charges (if any) are non-refundable.
  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment within 7–10 business days.
  • Shipping charges (if any) are non-refundable.
  • Items purchased on sale or with discount codes.
  • Products returned in used or damaged condition.
3. Refund Process
  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 7 to 10 working days.
4. Return Shipping
Customers are responsible for the return shipping cost unless the product was delivered in a damaged or defective condition. In such cases, please share unboxing photos or videos as proof.
CONTACT US:

Email: hello@shopgrammar.com
Phone/WhatsApp: 9360193939
Working Hours: Monday to Saturday (10:00 AM - 5:00 PM)